1. INITIAL CONSULTATION AND NEEDS ASSESSMENT
We begin every engagement with a free or subsidized discovery session (virtual or in-person) to:
- Understand the client’s context, priorities, and challenges.
- Identify key focus areas (risk, compliance, research, training, human capital, etc.)
- Determine the scope, timelines, and budget.
- Clarify deliverables and expectations
Outcome: Detailed Terms of Reference (ToR) or Scope of Work (SoW)
2. PROPOSAL AND ENGAGEMENT AGREEMENT
Based on the assessment, we develop a tailored technical and financial proposal, which includes:
- Clear deliverables and methodology.
- Timeline with milestones.
- Fee structure (lump sum or milestone-based)
- Client responsibilities.
- Legal terms and conditions.
3. SERVICE DELIVERY MODELS
We offer flexible delivery models to suit different client needs and project types:
NO | MODEL | DESCRIPTION |
1 | Advisory Consulting | Strategic guidance, expert analysis, and high-level recommendations |
2 | Hands-on Implementation | Direct support in developing systems, tools, and frameworks |
3 | Training & Capacity Building | Structured learning sessions, workshops, and coaching |
4 | Retainer-Based Support | Ongoing access to Virello expertise over a defined period |
5 | Outsourced Services | Internal audit, compliance monitoring
|
4. CLIENT SEGMENTATION APPROACH
We tailor engagements based on client profile. Our
Our Clientele segmentation entails; |
· Corporate Entities |
· NGOs/CSOs |
· Government Agencies |
· SACCOs & Cooperatives |
· Startups & SMEs |
· Schools & Institutions · Development Partners |
5. PROJECT EXECUTION AND QUALITY ASSURANCE
We apply structured project management methodologies to ensure timely and quality delivery:
- Kick-off meetings and work planning
- Weekly or biweekly progress updates
- Mid-term reviews for long projects
- Draft and final report submissions
- Validation workshops (where needed)
- Final presentation of deliverables
All deliverables undergo internal quality assurance review before submission.
6. PAYMENT TERMS
We offer flexible payment arrangements based on project type:
- Fixed fee (based on deliverables or timelines)
- Retainer model (monthly/quarterly fee)
- Hourly or daily billing (for short-term assignments)
Please Note! Standard detailed terms are available upon request.
7. CONFIDENTIALITY AND ETHICAL STANDARDS
Virello is committed to:
- Maintaining strict confidentiality of client data and documents
- Operating under professional codes of conduct and neutrality
- Avoiding conflicts of interest
- Signing NDAs where applicable